tq66 Privacy Policy — How We Protect Your Data

1 Introduction

tq66 is committed to protecting the privacy and security of every player who uses our online casino and sports betting platform. We understand that you entrust us with sensitive personal and financial information, and we take that responsibility seriously. This Policy sets out a clear and transparent account of our data practices.

tq66 operates as an online gaming and sports betting platform serving players primarily across Bangladesh, including those based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. All data processing described in this Policy applies to information collected through the tq66 website, its mobile-optimised interface, and any related platform features.

This Policy applies to all visitors, registered players, and former players. Data collected prior to any account closure remains subject to the retention schedules described in Section 7 of this Policy.

2 Data We Collect

tq66 collects personal data in the following categories, depending on your interaction with the platform:

3 How We Use Your Data

tq66 uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your tq66 player account, including verifying your identity and age during registration.
• Transaction Processing: To facilitate deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Service Delivery: To provide access to our full suite of casino games, live dealer tables, sports betting markets, crash games, and slot titles.
• KYC & Fraud Prevention: To verify player identity, detect and prevent fraudulent activity, money laundering, and abuse of the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through live chat and email.
• Responsible Gaming: To monitor gameplay patterns, enforce deposit limits and self-exclusion requests, and provide player protection tools as described in our Responsible Gaming policy.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may withdraw consent at any time.
• Platform Improvement: To analyse usage patterns and technical data in order to improve platform performance, game selection, and the overall player experience.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and to respond to lawful requests from competent authorities.

4 Legal Basis for Processing

tq66 processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering your account — including account setup, payments, and service delivery.
• Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, KYC requirements, fraud prevention obligations, and any lawful authority requests.
• Legitimate Interests: Processing carried out for tq66's legitimate business interests, such as fraud detection, platform security, abuse prevention, and business analytics — provided these interests are not overridden by your own rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily for marketing communications and optional data uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

tq66 does not sell, rent, or trade your personal information. We may share your data only in the limited circumstances described below:

• Payment Processors: Sharing of transaction reference data with bKash, Nagad, Rocket, and Upay solely for the purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game Providers: Technical session data (e.g., game seed, bet reference) may be shared with licensed game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to facilitate gameplay and resolve disputes.
• KYC & Identity Verification Services: Where tq66 uses third-party identity verification tools to process KYC checks, your identity document data is shared securely and used solely for verification purposes.
• Legal & Regulatory Authorities: tq66 may disclose personal data to law enforcement agencies, financial regulators, or other competent authorities when required to do so by applicable law or court order.
• Fraud Prevention Agencies: tq66 may share data with recognised fraud prevention organisations to detect, investigate, and prevent fraudulent activity, money laundering, or other financial crimes.

6 Cookies & Tracking Technologies

tq66 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit the tq66 website. The following types of cookies are used:

• Essential Cookies: Required for core platform functionality, including session management, login state, and security. These cannot be disabled without impairing the service.
• Performance Cookies: Used to collect anonymised data about how visitors use the tq66 platform — such as pages visited and error messages — to help us improve site performance.
• Functional Cookies: Used to remember your preferences (such as language and display settings) to provide a more personalised experience.
• Analytics Cookies: Used to understand aggregate player behaviour on the platform. Data collected is anonymised and used only for internal improvement purposes.

You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using tq66, but some personalisation features may be limited. tq66 does not use third-party advertising cookies or retargeting pixels.

7 Data Retention

tq66 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The general retention schedules applied by tq66 are as follows:

• Active Account Data: Retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, in line with standard AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction to meet financial record obligations.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
• Support Communication Records: Retained for three (3) years from the date of the last interaction, unless the matter relates to an ongoing dispute or legal proceeding.
• Marketing Consent Records: Retained for the duration of active consent plus two (2) years following withdrawal, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction.

8 Your Privacy Rights

As a tq66 player, you hold the following rights in relation to your personal data:

• Right of Access: You may request a copy of all personal data tq66 holds about you. We will respond to verified access requests within 30 days.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes collected, subject to our legal obligations to retain certain records.
• Right to Restrict Processing: You may request that tq66 restrict the processing of your data in certain circumstances, such as while a correction request is being assessed.
• Right to Data Portability: Where processing is based on consent or contract, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

9 Children's Privacy

The tq66 platform is strictly intended for adults aged 21 years and above. tq66 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account, delete associated data, and withhold any related funds pending investigation.

If you believe that a person under 21 has accessed tq66 or provided their information to us, please contact our support team at [email protected] immediately so that appropriate action can be taken.

10 Data Security

tq66 employs a multi-layered security framework to protect your personal and financial data against unauthorised access, alteration, disclosure, or destruction. Key security measures in place include:

• 256-bit SSL/TLS Encryption: All data in transit between your browser or mobile device and tq66's servers is encrypted using industry-standard SSL/TLS protocols.
• Encrypted Data Storage: Sensitive data fields — including identity documents, payment references, and authentication credentials — are encrypted at rest in our databases.
• Access Controls: Personal data is accessible only to authorised tq66 personnel with a documented operational need. Access is controlled through role-based permissions and reviewed regularly.
• Firewall & Intrusion Detection: tq66's infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection monitoring.
• Regular Security Audits: tq66 conducts periodic security assessments and vulnerability testing to identify and remediate potential weaknesses in our systems.

While tq66 takes every reasonable measure to protect your data, no digital system can guarantee absolute security. In the event of a data breach that poses a material risk to your rights, tq66 will notify affected players as promptly as possible and take immediate remedial steps.

11 Third-Party Services & Links

The tq66 platform integrates with a number of third-party services to deliver its full range of features, including licensed game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), mobile payment platforms (bKash, Nagad, Rocket, Upay), and technical infrastructure providers. Each of these third parties operates under its own privacy and security policies, which tq66 has no direct control over.

tq66 selects third-party service partners carefully and requires that they demonstrate appropriate data protection standards as a condition of engagement. Data shared with third parties is limited strictly to what is necessary for the specific service being provided.

12 Policy Updates

tq66 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, the "Last Updated" date at the top of this Policy will be revised, and registered players will be notified via the email address or mobile number associated with their tq66 account.

The most current version of this Policy will always be available at tq66.io/privacy-policy. We encourage you to review this page periodically. Continued use of the tq66 platform following the effective date of any updated Policy constitutes your acceptance of the revised terms.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way tq66 processes your personal data, please contact us through the following channels. Our support team is available 24/7 in English, including all Bangladesh public holidays.

• Email: [email protected] — use subject line "Privacy Enquiry" for fastest routing.
• Live Chat: Available directly within the tq66 platform after logging in to your account.
• Response Time: All privacy-related requests and complaints will be acknowledged within 5 business days (Bangladesh Standard Time, UTC+6) and resolved within 30 days wherever possible.

If you are not satisfied with tq66's response to a privacy complaint, you retain the right to escalate the matter through appropriate legal channels available in your jurisdiction.